Customer Service
- Follow up on customer orders to ensure accuracy in quantity, quality, specifications, and delivery timelines.
- Guide and assist customers in submitting clear and complete orders.
- Process orders in AX system, notify Product Material Control, and ensure timely handling.
- Respond to customer inquiries and requests promptly and professionally.
- Monitor payments and coordinate with Accounting for order release approval.
- Handle outstanding payments in line with company procedures.
- Prepare documents and inform the warehouse to release goods upon payment confirmation.
- Coordinate with the sales team and other departments to fulfill customer requirements.
- Handle customer complaints in accordance with company procedures and service standards.
Maintenance Team Leader and IPP (In Plant Printing)
- Supervise a team of maintenance staff and assign tasks to them
- Maintain, Controlling, repair equipment and facilities
- Oversee the ordering and stocking of operating supplies/ spare parts.
- Perform regular maintenance inspections and record findings
- Develop and implement maintenance plans to ensure optimal performance of equipment
- Respond to emergency calls and take appropriate action
- Monitor maintenance costs
- Responsible for the IPP setup, maintenance, troubleshooting
- Monitor, communicate and periodically visit Factories with the IPP facility located in some area within Java island
Operational Production
- Responsible for Production results, improvement plans, help set production improvement goals, ensure priorities and accountabilities are clear, provide resources and remove obstacles to ensure success.
- Design and implement production improvement strategies for safety, cost, quality, training, inventory and services.
- Analyze and draw information for long-term strategic change and improvement for multiple teams/shifts.
- Ensure that manufacturing team members meet site goals and objectives in the establishment of sites’ annual production plans
- Plans, directs and coordinates the ordering and distribution of products, parts, and accessories. maximize sales potential consistent with good inventory control.
- Lead significant projects & improvement initiatives, scheduling and planning, budgeting and control on assigned production lines
Finance & Accounting Manager
- Manage financial reporting based on PSAK/IFRS.
- Ensure compliance with tax regulations and handle all tax-related matters.
- Lead internal and external audits, including follow-up on findings.
- Perform Profit & Loss (PnL) analysis and provide financial insights.
- Improve accounting processes: recording, timing, and data storage.
- Ensure compliance with financial laws and industry regulations.
- Supervise and develop the finance & accounting team.
- Communicate effectively in English (spoken and written)